Pre-requisites
Before you begin the account recovery process, make sure you have the following ready:
- Get ready with a scan copy of your passport page - with your name and passport number displayed.
- After the verification, your old visa account will be linked to a new email ID. So be ready with the new email ID.
Steps to Recover Your Account
The fastest fix is the Live Chat option on the current portal (ustraveldocs.com for India).
- Open Live Chat → ustraveldocs.com/in/en/contact-us and start the chat.
- Be patient — a representative may take 30–45 minutes to respond. They do respond, so keep the window open.
- State your name and explain the problem with your security questions.
- The representative will ask for your passport number and date of birth and verify them against their records.
- They'll ask you to provide a new email ID that is not already registered on the visa portal, along with a scanned copy of your passport.
- Share both. Your records are updated right away.
- They'll then give you instructions to reopen the portal.
- The portal may prompt you for a different username.
- Create a new username with the new email ID and a new password.
- A verification code is sent to the new email — enter it to finish.
What to Expect
After following these steps, your account will be linked to the new email and login details, restoring access to your visa application profile.
Note: Always be cautious when sharing personal information online. Ensure you're on the official U.S. Travel Docs website before proceeding.
Key takeaways
- Have your passport scan and new email ID ready before starting the recovery process.
- Use the U.S. Travel Docs Live Chat feature during business hours (Mon-Fri 8 AM-5 PM IST, Sun 9 AM-6 PM IST).
- A representative can take 30-45 minutes to respond, so keep the chat window open until they do.
- Always verify you're on the official U.S. Travel Docs website before sharing personal information.